If you are dissatisfied with your purchase or have received a damaged product, you may exchange or return for a full refund no later than 30 days after purchase.

If the return is due to an error on our part (for example incorrect item, damaged or defective), we will reimburse the standard shipping charges in full.

Should an Elektroplate product be returned for any other reason, you will receive a refund for the sell price only. Shipping fees, in this case, will not be refunded.

Your return item(s) will be inspected upon arrival before processing your refund. Once inspected and accepted, we will credit your account within 5 business days and you will be emailed a confirmation once it is completed. Based on your financial institution, allow up to 2 to 10 business days to reflect on your account statement once your refund is processed.